Frequently Asked Questions

POLICY

Are there restrictions on when a test can be run?

Absolutely not! We can run your test when it impacts your customers the least. This includes running tests after midnight and during weekends.

Do all of your tests run from the Cloud?

We can either run tests from the Cloud -or- we can run from inside your firewall.

To run from inside your firewall, we would:

–Come to your location
–Setup software on machines that you would provide

 

Additional charges would be incurred for Travel & Expenses.

TESTING

Are there restrictions on when a test can be run?

Absolutely not! We can run your test when it impacts your customers the least. This includes running tests after midnight and during weekends.

Can different types of users be simulated during the same test?

Yes. We will record each user-type individually and the test will combine them into a coherent workload. Typically, between 2 and 5 distinct user-types are common – although we have run tests that combined over 30!

Can load be generated from different geographic areas?

Absolutely. The list below highlights the current geographies that we use:

Amazon EC2
• Asia Pacific (Singapore)
• Australia (Sydney)
• Canada (Montreal)
• EU Central (Frankfurt)
• EU West (Ireland)
• EU West (London)
• EU West (Paris)
• India (Mumbai)
• Japan (Tokyo)
• South America (Sao Paulo)
• South Korea (Seoul)
• US East (Ohio)
• US East (Virginia)
• US West (North California)
• US West (Oregon)

Digital Ocean
• Asia Pacific (Singapore)
• Canada (Toronto)
• EU (Amsterdam)
• EU (Frankfurt)
• EU (London)
• India (Bangalore)
• US (New York)
• US (San Francisco)

Can you filter out 3rd-party hosts from being tested?

Yes. We can easily remove all or some of the 3rd-party hosts represented in your application.

Do all of your tests run from the Cloud?

We can either run tests from the Cloud -or- we can run from inside your firewall.

To run from inside your firewall, we would:

–Come to your location
–Setup software on machines that you would provide

 

Additional charges would be incurred for Travel & Expenses.

Is there differences between what I can analyze during a running test compared to a completed test?

There are a few differences, but these are mostly between a running test and an “exported” report. The exported PDF may show a subset of the data for some of the tables. The test result does have all of the data that was generated and that data can be exported to a CSV file.

What are virtual users?

A virtual user is a software simulation of an actual user of your website/web application. The goal is to have the simulated users behave much like actual users – the more realistic, the better.